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Every time it rains, the our drains are slow!

We suspected we had a clog inside drain pipes or our lateral sewer line that connects house to the city owned main sewer.

We hired a plumber who pushed his cleaning tool and then inspected our line with camera. He told us that there is nothing he can do because our pipe is full of water. He is sure that we do not have a clogged sewer line. The reason for slow drain is blockage inside city's main sewer. The drain is not clogged it is just full of water.

Last week it was raining a lot especially on Thursday. When I was driving to work, I noticed that the area around sewer cover on Goodale Ct (right at Roth Blvd) is flooded. Later when I came back, I saw the debris like tree chips around that area.

I asked a neighbor if she also has slow toilet or drain and she confirmed that she does.

It is Saturday, it is not raining but the sewer and drain are so slow. I flushed toilet 2 times and it took 15 minutes for water to completely drain.

If slow drain in this area is caused by main sewer that is up to the capacity or perhaps clogged with debris, would city clean the blockage inside the city main sewer?