Your concern has been received and forwarded to the Department of Public Works (CRS# 20020891379) so that proper inspection and handling can take place accordingly. This team has had problems with equipment breakage in regards to motor graders that break and need repair and may have broken again and back in the shop. Also members of the Alley Team are engaged in leaf and/ or snow removal services right now. Regardless, please know the City of Richmond is endeared to addressing your alley repair needs as soon as possible and this case file is still under review and being continually monitored for servicing. If you have any further questions, please feel free to contact us at 804-646-7000. We appreciate your communication that helps us in “Building The Best Richmond” together.

Please follow the new SeeClickFix request here:

https://seeclickfix.com/issues/961038

To my knowledge, today, February 27, 2014, there is no snow on the ground nor are leaves being collected. I have been told by others this is the same response others tax paying citizens of Richmond receive. What is the estimated time it will take to repair City equipment?

@Laura. Here's how this is going to go down:

1. The City will acknowledge your complaint (done).
2. Then another City person will state that their equipment to fix the alley is being repaired.
3. Next the City will repost my comment with my personal email address (not sure why but they don't have anything better to do).
4. Finally, the City will close this request (they've done that with several other alley repair requests) hoping you don't notice.
5. Then the cycle begins again.
6. Do-loop, rinse and repeat. Good luck!

@Bonoca, this should not take long for the City to close, since I'm up to Item #3 above already!

@Laura....keep a close eye on it (as will I) and make sure to reopen when they attempt to close it!

I have reopened several requests that they have "sneakily" tried to close hoping people don't notice.

I'm on your side :-)

Thanks!

This ticket is closed in the City's Work Order system.

Why is it closed? This morning it was in the same condition as it was since last year.

This request has been received and submitted to the City agencies for review and appropriate action.

So now I have two work orders for the same alley repair request??? The City attempted to close the first one. I assume I will get the same reply for the second one. Does Mayor Jones know the equipment is broken and for how long it has been broken?

Your concern has been received and forwarded to the Department of Public Works (CRS# 20020891379) so that proper inspection and handling can take place accordingly. This team has had problems with equipment breakage in regards to motor graders that break and need repair and may have broken again and back in the shop. Also members of the Alley Team are engaged in leaf and/ or snow removal services right now. Regardless, please know the City of Richmond is endeared to addressing your alley repair needs as soon as possible and this case file is still under review and being continually monitored for servicing. If you have any further questions, please feel free to contact us at 804-646-7000. We appreciate your communication that helps us in “Building The Best Richmond” together.

Please, to track repair progress, follow the new SeeClickFix request here:

https://seeclickfix.com/issues/961038

This ticket is closed in the City's Work Order system.

Why is the ticket CLOSED AGAIN????????????????????? NOTHING HAS BEEN DONE!

This request has been received and submitted to the City agencies for review and appropriate action.

By LEWIS, TRACEY N: 3/21/2014 9:35:29 AM
Forwarding the request to the supervisor D. Hopkins

Your concern has been received and forwarded to the Department of Public Works (CRS# 20020891379) so that proper inspection and handling can take place accordingly. This team has had problems with equipment breakage in regards to motor graders that break and need repair and may have broken again and back in the shop. Also members of the Alley Team are engaged in leaf and/ or snow removal services right now. Regardless, please know the City of Richmond is endeared to addressing your alley repair needs as soon as possible and this case file is still under review and being continually monitored for servicing. If you have any further questions, please feel free to contact us at 804-646-7000. We appreciate your communication that helps us in “Building The Best Richmond” together.

Please follow the new SeeClickFix request here:

https://seeclickfix.com/issues/961038

This ticket is closed in the City's Work Order system.

I do not understand. How is the ticket closed if NOTHING has been done? Did an inspection take place? What were the findings?

Zane R assigned this issue to Zane R

This request has been received and submitted to the City agencies for review and appropriate action.

This ticket is closed in the City's Work Order system.

By HARDING, ANTHONY E: 4/11/2014 1:10:12 PM
Request will be placed on the alley repair list. New request # 20020891379.