Feedback: When an issue is closed by the central office with the message "Waiting for Results" it isn't clear at all to us citizens what is going on.

Isn't it possible to have the city's Motorola CSR system update this issue automatically once an action is taken by the person in the field? Then the issue could be closed automatically afterward and people would understand what is happening. Closing issues before an action is taken or decided that it can't be taken is really confusing.