Thank you for submitting your request. The tracking number is 15-00166436. You will receive a separate email when your request has been closed by the servicing agency.

Since no luck with Washington Gas, original poster might consider filing a complaint with DC Public Service Commission PSC. It gets Washington Gas attention, it has worked for me in the past. http://www.dcpsc.org/consumerservices/uccmi/forms/util3.shtm <=== Online Complaint to PSC.

This service request (#15-00166436) has been marked as resolved.