Thank you for reporting this request. One of our Public Works staff will take a look at the issue. If we need further information we will contact you via email by posting on your SeeClickFix Issue.

After numerous phone calls and e-mails the DPW felt like it has made progress with NStar on getting someone to examine the transformers to confirm if the problem is a corroded connection that NStar is required to fix. If the problem is not a corroded connection then the problem is in the underground cable. Many of the cables were direct buried and would require expensive replacement so the DPW wants to confirm the scope of work required so competitive bids can be requested to perform this work. Without NStar confirming the problem is not at their transformers the Town would engage blindly into costly repairs which is not far to taxpayers. Despite confirmation on September 10, 2014 of NStar intent to examine the transformers no further communication has been received and phone calls and e-mails have gone unanswered. At this point if residents would like to leave a voice-mail requesting NStar examine the transformers as requested by the Stoneham DPW they can contact Andrew Winters at 617-369-5535. We apologize for the inconvenience.

do you know when Rustic Road will be paved?

I do not ...they had issues with the original company and I believe they are now taking it to bids again!

Similar to the Town’s responsibility to provide services to the customer’s property, NStar must ensure they are supplying electricity to the Town right of way. Our electrical contractor has determined there is no power at the base of this, and many other, lightpole bases. The Department has been requesting an inspection of the padmount transformers (large green boxes) that provide electricity to these lights. In the past, especially with overhead wires, a corroded connection has been the problem. A corroded connection at the point where electricity is fed to the Town is the responsibility of NStar. It would be a disservice to the residents of the Town to order underground repairs in the tens of thousands of dollars without knowing 100% that the problem isn’t the responsibility of NStar to fix.

Residents in the Skyewood, Dapper Darby, Laurie area have be seeing their street lights back in service after NStar ran the necessary underground wire and recently activated it. The Department will continue to press for a proper investigation of this street light as well as the ones on Fieldstone, Citation, Mayflower and other areas who have been patiently waiting.

As you may be aware the Department of Public Works has been dealing with outages in the Citation Ave area and was attempting to have NStar rectify the situation since April of 2014. Instead of ordering repairs, the Department fought for the residents by making repeated phone calls, sending numerous e-mails and holding a few meetings. In the end persistence paid off and NStar made their repairs.

The lights in the Citation Ave area are now operational again at NO COST to the Town. If the Department ordered the repairs (conduit, cable, and asphalt repairs) the cost would have been roughly $45,000 and the lights wouldn’t have been operational as the problem was not the cable or the light fixtures but with NStar.

Corrective action is still being pursued in other areas such as Fieldstone Drive and Pebble Place.

In reference to your response regarding street light outages on Citation Ave....BOTH LIGHTS (the original ones reported in April 2014) ARE STILL NOT REPAIRED! THE FIELDSTONE DRIVE LIGHTS AT THE END OF CITATION AVE ARE STILL NOT REPAIRED!!! I DO NOT KNOW WHY THE CASE IS CLOSED. THIS IS RIDICULOUS AND FOR THE AMOUNT OF TAXES WE PAY WE SHOULD AT THE VERY LEAST BE ABLE TO REPAIR STREET LIGHTS WHICH WERE REPORTED CLOSE TO A YEAR AGO!

Stoneham DPW 2 assigned this issue to Stoneham DPW 1

This post, as noted in the original comment and the previous post, is a duplicate. The open Issue ID is 1049681.

As previously stated:

As you may be aware the Department of Public Works has been dealing with outages in the Citation Ave area and was attempting to have NStar rectify the situation since April of 2014. Instead of ordering repairs, the Department fought for the residents by making repeated phone calls, sending numerous e-mails and holding a few meetings. In the end persistence paid off and NStar made their repairs.

The lights in the Citation Ave area are now operational again at NO COST to the Town. If the Department ordered the repairs (conduit, cable, and asphalt repairs) the cost would have been roughly $45,000 and the lights wouldn’t have been operational as the problem was not the cable or the light fixtures but with NStar.

Corrective action is still being pursued in other areas such as Fieldstone Drive and Pebble Place.