1/27/2014 - Service Review: This location has been setup for investigation/maintenance for the "T" SHAPED alley behind 14 Willway which is bound by E LOCKE, CARY ST, GROVE, AND WILLWAY

@Neighborhood person. Here's how this is going to go down:

1. The City will acknowledge your complaint (done).
2. Then another City person will state that their equipment to fix the alley is being repaired.
3. Next the City will repost my comment with my personal email address (not sure why but they don't have anything better to do).
4. Finally, the City will close this request (they've done that with several other alley repair requests) hoping you don't notice.
5. Then the cycle begins again.
6. Do-loop, rinse and repeat. Good luck!

Yes I know, this is the 3-4th time I have reported the same issue. This whole system is a waste if tax payer money if they just close things that are not fixed. Does not stay open long enough for anyone to vote on it. I say, the only person that can close a ticket should be the citizen.

@Neighborhood person. Enough is enough.

Please call the Mayor at 646-7970. You should at least be getting SOMETHING for your high tax dollars.

Drop off

Hum v test track

Request has been forwarded to The Department of Public Works for further investigation. The request has been placed in the system for alley repairs. Please continue to monitor request using CRS#20020927463. Updates or follow up can also be conducted by dialing the Richmond Customer Care Center at 804-646-7000.

wjc

Why does the city keep trying to close issues that are not fixed? It defeats the purpose of the system. It is not fixed, it has been years. Let's keep it open until it is actually repaired.

Your concern has been received and forwarded to the Department of Public Works (CRS# 20020927463) so that proper inspection and handling can take place accordingly. Currently still under review by the City of Richmond - this team has had problems with equipment breakage in regards to motor graders that break and need repair and may have broken again and back in the shop. Also members of the Alley Team are engaged in leaf removal services right now. Regardless, please know the the City of Richmond is endeared to addressing your alley repair needs as soon as possible and this case file is still under review and being continually monitored for servicing. If you have any further questions, please feel free to contact us at 804-646-7000. To inquire as to why this ticket is being closed at this time, please feel free to contact William Capers at 804-646-1059. We appreciate your communication that helps us in “Building The Best Richmond” together.

This was just copy and pasted from the same message in January?

Are the really "engaged in leaf removal" in June?

Since this issue has been shuffled around for close to 4 years now, I think it is best to keep the ticket open so the public can see what is being done and how the city handles these request.

THank you for your concern, to inquire as to why this ticket is being closed at this time, please feel free to contact William Capers at 804-646-1059. We appreciate your communication that helps us in “Building The Best Richmond” together.

Why is this being repeatedly closed? Can we have a explanation?

I just reported similar issue in stonewall court alley. standing water and knee high weeds in alley.

Thank you for your concern, to inquire as to why this ticket is being closed at this time, please feel free to contact William Capers at 804-646-1059. We appreciate your communication that helps us in “Building The Best Richmond” together.

Again whith the closing of the ticket. It's not fixed is it? Then keep it open.

Thank you for your concern. Since this request does NOT fall under any of the intended See Click Fix categories, i.e. bulk trash, potholes (in streets not alleys), non-functioning street and traffic lights, open and vacant, overgrown lots and illegal dumping, this ticket is being closed.To inquire further as to why this ticket is being closed at this time, please feel free to contact William Capers at 804-646-1059. We appreciate your communication that helps us in “Building The Best Richmond” together.

6/26/2014 - monitoring

6/26/2014 - Thanks for your great communication with Richmond City Government online. After researching this location, it is revealed that the Gravel Alley actually runs behind the odd number houses for Willway Ave. 17 Willway Ave was used as a reference point to ask Alley Repair Mgmt (20020946101) to please smooth alley well and place new gravels. Asphalt Paving costs are so enormous that Richmond's policy is to continually grade and chip unpaved alley surfaces when they wear out. This alley repair has been formally submitted to Richmond Alley Repair Mgmt (20020946101) to ask them to please come though to repair in the near future.

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt

Request has been forwarded to The Department of Public Works for further investigation. The request has been placed in the system for alley repairs. Please continue to monitor request using CRS#20020927463. Updates or follow up can also be conducted by dialing the Richmond Customer Care Center at 804-646-7000.

wjc