Description

It's 9:20pm still no power, cold house. Line down in the back, mass repaired as instructed, now what is BWL going to do? What type of action plan will BWL put together? When plan is prepared you need to post for all customers to see what plan will be and who will champion the action plan items. Make it visible so that all customers can see as items get closed out.

Here are some items to start improving your system.

1)Improve or create new automated reporting system, as the current one is not reliable. Champion-?

2)Improve or create new communication system back to customers. Champion-?

3) Create online system that customers can view what their ticket status. Champion-?

4) Create a rebate system for customers who are out of power for a certain amount of days. Champion-?