Descripción
Two occasions (one in August 2010 and the other January 2011) where 911 was called due to gun shots in our neighborhood. The dispatcher reported she was transferring to New Haven and hung up the call. Tried calling again and was transferred and kept on hold for 5 minutes.
6 Comentars
idunn (Usuario registrado)
Would recommend calling NHPD directly. The dispatchers are polite and helpful.
http://www.cityofnewhaven.com/Police/ImportantPhoneNumbers.asp
NHPD USEFUL NUMBERS
Non-Emergency Number (203) 946-6316 - This have a fast response time!
Alarms (203) 946-7227
Animal Shelter (203) 946-8110
Arson (203) 946-6230 or 6231
Auto Theft Task Force (203) 867-6174
Block Watch (203) 946-6299
Chief's Office (203) 946-6333
Communications (203) 946-6316
Detention (203) 946-6257
Domestic Violence (203) 946-6993
Family Services (203) 946-6290 or 6392
Firearms (203) 946-7033
Front Desk (203) 946-6255 or 6256
Internal Values and Ethics (203) 946-6249 or 6250
Investigative Services (203) 946-6304 or 6305
Narcotics (203) 946-6098
Neighborhood Services (203) 946-6299
Patrol (203) 946-6260
Personnel (203) 946-6264
Property and Evidence (203) 946-6245
Records (203) 946-6310 or 6311
Robbery and Burglary (203) 946-6297 or 6307
Sex Assault and Bias (203) 946-6082 or 6138
Traffic Accident Reports (203) 946-6252
Training and Education (203) 946-6309
TTY/TDD (Non-Emergency) (203) 946-6120
Victim Services (203) 946-5916
Youth Services Coordinator (203) 946-6392
E (Usuario registrado)
jane (Invitado)
I am wondering how common this is. I have had two hangups at 911 myself. I don't know what idunn's comment is supposed to suggest. there is no more direct a call to NHPD than to dial 911 and there should be no more monitored, audited and managed call than a call to 911.
I recently filed a FOIA for recoirds of two 911 calls that were cut off. For one of them, the then-supervisor sent a written record of the call, confirmed the issue, thanked me for bringing it to his attention and apologized, but no explanation for how it happened. They are supposed to call back calls that get disconnected. They answered it, it existed on their radar, they did not call back.
For the other one, they can't find it at all, even though the phone was answered.
So,when it happened a second time I filed a request under the freedom of information act and have received some more information but not all of it yet.
One thing I have noticed hust going through this process is that they ignore these calls unless someone brings it to their attention, which isn't right. And it raises the question too, whether they ignore all lost calls or only some -- there are far more questions than answers at this point.
Reconocido Rob Smuts (Usuario registrado)
jane (Invitado)
Hi, I don't know about Claire, who posted this SCF issue, but I can tell you about mine. The problem was not the state police PSAP. It was City of New Haven in both instances.
one was a few years ago, state police answered and transferred to new haven. New Haven fire answered and transferred to New Haven police. I have gotten some records of this, but it looks like I am going to be filing to FOI commission for more. (In those days Fire/Police were a two-step process -- no longer that way)
The other one was answered by New Haven but they can't find it because it would involve listening to three or four hours of calls, (Might be able to do that with headphones while working on other things?) because of technical issue recording the number the call originated from.
The first call was on a crime in progress -- a dirt biker riding on a sidewalk circling me menacingly when I was walking on the sidewalk. He did not stop and go away until I started dialing 911. Yes, dirt bike going round and round me, on the sidewalk.
The second call was shots fired.
State police PSAPs, some or all - not sure how many there are or if there is just one state pd dispatch - locks your phone in. You can't end the call without powering down the cellphone.
Cerrado Rob Smuts (Usuario registrado)