Sharraxaadda

We've just moved into a new home on Lewis Street and our garbage was not picked up this week (Thursday). Everyone else's was. We are a carriage house and share a driveway with 4 Lewis Street. Between the two homes, we share one recycling bin we've been having to use for garbage. We have called and asked for two extra garbage bins and an extra recycling bin to no avail (we also asked the garbage men themselves a while back and they said they'd bring extra bins). Who do we talk to to get the correct number of bins, and to have our garbage from this week picked up?