I miss the old 311 website under Fenty. It was totally transparent back then which department was reviewing your request, how much time they had to adjudicate, and what was being done about it. Believe the mayor's office was also tracking the departments' responsiveness back then. This system - not sure if it is the app or the District's interaction with the app - is a total joke.

It's the district. This one is actually a little better than the 311 app. On 311 the city can close the issue and you're stuck. Here you can often reopen it and keep them a tiny bit accountable. This improves the "closed without addressing the problem" rate from around 99% to around 97%.

That said, this problem has been open for five years, so don't hold your breath.

When will this be addressed?