Thank you! Please leave request open until the work is confirmed finished.

SLC-5/11/2016, 8:05 AM– Thanks for your report to Richmond Government online. This matter has been submitted to our Dept. Of Public Works.
This SCF request will be closed.
PLEASE REFER TO SCF # 20021004407, WHICH IS STILL OPEN, when inquiring. Follow ups
can also be conducted by dialing Richmond Customer Care at 804-646-7000

request are being closed and then not getting done. I'd prefer to leave this open until it is Fixed.

I agree with GCRVA - stop closing items that are not fixed!!!! Acknowledged is an acceptable response but Closed is a lie. They keep doing this on our issues as well.

Thank you for your response. Closed does not mean completed. Closing this ticket means it has been placed in the right category and expedited. Thank you for your response.

Thanks for expediting, but since it takes work to make these posts and I do not want to have to do one again (I have had to before), I would prefer to leace this open. Show your love 4 rva and allow unfixed requests to stay open until verified fixed!

SLC-5/11/2016, 8:05 AM– Thanks for your report to Richmond Government online. This matter has been submitted to our Dept. Of Public Works.
This request should have been reported under the Citizen Reqest System, thats why i've entered into CSR and supplied you the CRS #, SCF is not the correct system this type of request belongs.
This SCF request will be closed.
PLEASE REFER TO SCF # 20021004407, WHICH IS STILL OPEN, when inquiring. Follow ups
can also be conducted by dialing Richmond Customer Care at 804-646-7000

So help me understand - are you saying this shouldn't have been submitted to this website although city personnel tell citizens that this is where tissues need to be reported? I call BS on the closing. I think it just makes the stats look better for the city when nothing is actually getting fixed. I say we odd along this practice to a reporter at the Times-Dispatch as yet another scam perpetrated on the citizens.

Could you please pass this along to management to consider changing the policy of closing unrepaired requests before they are actually repaired? It really decreases the effectiveness of ehat this site can be!

I don't know that it is a system wide policy. In the past different areas have acknowledged issues that haven't actually been repaired until they are repaired rather than closing them just because they have been passed along to someone.

Thanks for your report to Richmond Government online. This matter has been submitted to our Dept. Of Public Works. We are working as quickly as possible to get this resolved. Please refer to CSR # 20021004407, when inquiring. Follow ups can also be conducted by dialing Richmond Customer Care at 804-646-7000. We appreciate your communication that helps us in “Building the Best Richmond” together.

I'd rather leave this open as a means of follow up/tracking completion

.

Is there any update on this repair?

Has this sidewalk repair been given a priority # rating?

This sidewalk still badly needs repair for pedestrian safety.

This sidewalk is still needing repair.

This repair had not been done and is dangerous for anyone trying to use the sidewalk. It has been sitting there for so long the yellow caution tape has been bleached white!

There is a new report of this with updated pictures, including a copy of this CSR number. Please close this old report

Could we please have an update on this?

Could we please have an update on this?