Description

I live in Great Oaks Apartments in Rochester, MI. I am in building 801 and we haven't had hot water since Friday night. When I called the leasing office on Saturday I was told they had received multiple calls and maintenance wasn't in the office and I needed to call the emergency line. I called the emergency line and they also told me they had received multiple calls and were working on it. I informed them no one had been working on it since around 9:30 a.m. and at this time it was after 2. She told me they were probably running around trying to find parts. Sunday I called the emergeny line and was told they had no updates from the leasing office as to when our hot water would be working again. (The leasing office isn't open on Sunday's so I knew I was getting the run around). There has been many issues with the hot water in this building but they are usually fixed within 24 hrs. This time it has now been from Friday night and we still do not have hot water.