You cannot close an issue that’s unresolved.
I would expect this property to go on a list for when these types of complaints are addressed. Spring, I believe.

Thank you for contacting the City of Jersey City. The Division of Neighborhood Improvement is in receipt of your complaint. Please be advised weather permitting, graffiti removal is closed from November 1st – April 1st. Your work order will be addressed during open season in the order it was received.

Thank you