Thanks Amy! Can you help educate us a bit? I know last time I reported that several lights out on Harrison it took a while, I presume because there weren't multiple ones in a large area and I didn't have specific address. Is there a way BWL can identify the ones with lights out during the day when they are all off anyway? Do they looked "burned out" or have some mechanism to report they are out? Or do we need to mark or otherwise identify the lights at night when you can tell which ones are dark so they can find them during the day? Thanks :-)

Hi Melissa. There's no way to tell if a light is burnt-out during the day. It doesn't change color or look different. The only way the BWL knows about these are through our customers calling them in. What we can do, if an area has multiple lights outs, give us a general idea and we will send our trouble person out to look the area over and mark up a page with correct locations to give to a repair crew the next day. Hope this helps!

Hi Melissa, thanks for asking this question and Amy A, thanks for the response. I'm happy to be educated and better able to help. Good one!

I assume this has been taken care of.