Sharraxaadda

There is a completely dead tree over 60 feet tall hanging over my and my neighbor's house, at the bus stop at 710 Russell Street. We have called the city many times, and they even sent out a tree team last October, who said they would cut it down "tomorrow" and then never came back. Every time there is a storm (like there was last week), branches and chunks of the tree fall down on my roof and yard, not to mention anyone who's waiting at the bus stop. Please help!