Hỏi. What were you doing when you encountered the problem?
Đáp. Walking

Hỏi. Is there a hole, or is it more like an entire area that looks crumbled like an alligator's back or a bunch of cracks?
Đáp. There is a hole

Hỏi. ***PLEASE CHECK*** the LOCATION of your request, so we send the crew to the correct place. For mobile users, sometimes the GPS location is incorrect. *ALSO* To avoid delays, provide a detailed description of the issue. *PHOTOS* are helpful.
Đáp. OK