Thank you for contacting the Department of Public Works & Parks. In order to process a request, an exact location or intersection of streets is required. Please contact Customer Service with a location of the pothole and a request will be sent to the Street Division. If you need further assistance or have any questions, please contact Customer Service at 508-929-1300 or log on to our website at www.worcesterma.gov.

It should be understood that it is not the responsibility of the DPW&P Customer Service Center to update resolutions submitted through social networking sites such as SeeClickFix. The DPW&P Customer Service request system is the official site for reporting City issues. Please provide your personal email so that we may respond directly to you with any questions and/or updates to your request.