Thank you for contacting the City of Huntsville with your service request. The City’s Information Technology Services Department will work with the appropriate service provider to resolve the cable issue. While it may take some time for the responsible service provider to make the repair, the ITS department will closely monitor the issue to ensure the repairs are made.

Please note you may follow this request by referring to the assigned tracking number. You will be notified by email when your service request has been handled.

We hope you will visit us again at Huntsville Connect with future service issues.

Thank you,
The Huntsville Connect Customer Service Team

We have contacted communications that are still on the pole that need to be transferred to the new pole before we can remove.
NTG wow
NTG Comcast
NTG Att
NTG pull pole
Waiting on WOW to move to go to next in line.

Thanks,

Huntsville Utilities.

Thank you for contacting the City of Huntsville with your service request. Your inquiry is being processed, and our department will respond as soon as possible.

Thank you,
The Huntsville Connect Customer Service Team

Thank you for reporting your service request to the City of Huntsville. Your issue has been handled and we are closing your request. Cables wrapped around pole have been removed. Pole will be removed after communications companies transfer their lines to new pole. If you need further assistance, please let us know.

Thanks for checking in with Huntsville Connect!

Your Customer Service Team