@Jon. Here's how this is going to go down:

1. The City will acknowledge your complaint (done).
2. Then another City person will state that their equipment to fix the alley is being repaired.
3. Next the City will repost my comment with my personal email address (not sure why but they don't have anything better to do).
4. Finally, the City will close this request (they've done that with several other alley repair requests) hoping you don't notice.
5. Then the cycle begins again.
6. Do-loop, rinse and repeat. Good luck!

Request has been forwarded to The Department of Public Works for further investigation. The request has been placed in the system for alley repairs. Please continue to monitor request using CRS# 20020897359. Updates or follow up can also be conducted by dialing the Richmond Customer Care Center at 804-646-7000.

wjc