Your service request has been assigned service request ID: #.

Your service request has been assigned service request ID: #3118962.

Case Closed. Case Completed. resolved: Field Work has been completed

This has not been addressed. This was closed without any work being done to improve drainage in the street gutter. Water continues to back up in the gutter and collect into the street and driveway. Water is not able to drain into the sewer manhole on the street corner.

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #3267965.

Case Closed. Case Completed. resolved: Field Work has been completed. PUC NOTE: I left a door hanger with the number to street and sidewalk inspection. Tree root issue.

This has not been addressed and I am frustrated that it has been closed twice saying that it has. There were two separate issues caused by this tree on the sidewalk (a city-owned tree).

1. The root system disturbed the sidewalk and created tripping hazards. THIS HAS BEEN ADDRESSED AND ISSUE CLOSED.
2. The root system also disturbed the drainwater gutter system such that water now pools on the street and cannot flow into the storm drain on the corner. THIS HAS NOT BEEN ADDRESSED.

In speaking with the city, I have learned that the sidewalk and gutter repairs are managed by two different workgroups within the city PUC, so it was unfortunate that both issues could not be addressed at the same time.

Please fix the gutter to improve rainwater drainage. There is quite a lot of underground waterflow in this neighborhood as it is a former river basin and very low elevation.

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #3270921.

Case Closed. Case Completed. resolved: Field Work has been completed. PUC NOTE: ss for address clear. cbs in area ok. street defect in gutter area