Description
Bulk collection failed to pick up my bulk yard waste (tree limbs/shrubbery mainly) that were piled at the side of the road. They drove by and bulk collected neighbors garbage but never even attempted to picked up my pile. I attempted to contact sanitation mulitiple times during office hours, but all options on the menu were met with "the person at this extension is not answering" and dumped me back to the menu. I also emailed the sanitation manager and have not heard back. Please have them pick it up.
4 Comments
City of Huntsville (Huntsville Connect) (Verified Official)
Huntsville Landscape Management (Verified Official)
Acknowledged Huntsville Sanitation (Verified Official)
Good morning,
Thank you for contacting the City of Huntsville with your service request. We apologize for being unable to answer your call on Thursday. Due to the ongoing pandemic, we have seen an increase in call volume, and there are multiple times throughout the day in which all of our lines are busy. The director did receive your email Thursday, and the route inspector went out and left a door notice for the chargeable pile. If you haven't already, you will be receiving a follow-up email with additional information from the route inspector. Have a nice day!
Thank you,
Your Huntsville Connect Customer Service Team
Closed Huntsville Sanitation (Verified Official)
Good afternoon,
Thank you for reporting your service request to the City of Huntsville. The route inspector notified me that your debris is scheduled to be collected this Thursday. Your issue has been handled and we are closing your request. If you need any further assistance, you may contact us directly at (256) 883-3964. Have a nice day!
Your Huntsville Connect Customer Service Team