Beschreibung

Metro has now begun to charge customers an exit fare if they decide to exit the train platform after entering. Today there was a major train malfunction on the blue line at Farragut West with major delays and I was charged to exit the platform to avoid the delay due to Metro's mechanical failure. I complained to the station manager at the Franconia Springfield Metro station, but he was unsympathetic. I think it is unfair for WMATA to charge customers for its poor maintenance and service record and I encourage all Washington, DC patrons to object to WMATA's practice otherwise they will never improve there service record if thay are permitted to charge for their poor service.