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Public transit is too hard to use!

The WMATA route planner sent me on a WMATA bus to the West Falls Church Station at 5:59 to catch a Fairfax Connector bus at 6:05. Plenty of time except I couldn't find the Fairfax Connector and there were no signs to it anywhere. Finally I asked and found that my bus was downstairs at the opposite end of the station. Who knew? As a result I missed my connection and was an hour late. This transit worker was less than helpful. Please, for the sake of the transit public, put up some signs and learn to be user friendly!!!