Good morning. We have received your complaint and will investigate today. Properties found in violation of the ordinance will have a notice posted on the property. By ordinance we then have to mail the property owner of record. Notice is deemed received 2 business days after mailing. Owner has an additional 24 hours after notice is deemed received before City of Lansing can reinspect and clear the snow at the property owner's expense. Process takes a while but often the posted notice will "encourage" the property owner to do the right thing. Thank you for reporting the issue. We will inspect today.