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Your HART Customer Service Team!

zCustomer Service-Tony designou esta questão a Safety and Security Team

360 due at MTC at 8:15 AM

This issue is not resolved because the person who I spoke with did NOT type what I told her. The problems didn't start until AFTER leaving MTC at 8:21am on Monday, February 19, 2018. That's when the driver of bus 1013 (Operator 1630) began talking to a passenger while going in circles downtown. I'm not making this up, check the video from inside the bus. She was in downtown for 10 minutes longer than she was supposed to be. Then after about 15 minutes the standing female passenger stopped talking to Operator and went to her seat. At 8:45am we were already supposed to have been at Brandon Mall. But instead she was on Lumsden at Faulkenburg and picked up a passenger, whom she immediately hugged and began talking to that passenger while driving the rest of the route. Her distracted driving is dangerous and should be illegal. Talking to a driver causes distractions which cause accidents, which is why I had to ride the bus in the first place, because I was in a car accident. Please inform the driver, Operator 1630, that distracted driving is dangerous, and that she shouldn't go in circles after leaving MTC but she should instead follow the route so that paying customers don't have to wait an extra hour for their missed bus connection!!!

Reopening this request for further review.

After review by safety and security there was no unprofessional conduct by the operator.