Sharraxaadda

There was an accident on Ridge ave 5.5 weeks ago in front of the apartment community that I manage. We have called 311 15 times to have the fire hydrant repaired, someone came out and put caution sign up but did not fixed the fire hydrant they left it on the ground that was after 5 phone calls. At the 10 phone call someone came out and put the hydrate up. On the 15 phone call we still do not have anyone here to fix it. who is paying for the water and the person who fell?
For the whole 5 weeks it has been leaking and since the water is continuously flowing it froze up and someone fell
and was hurt. I saw the water deportment out here Saturday night and it is still leaking. How many phone calls should we make before it i fixed.