Howdy Eric - let me paint the mud map to this graffiti.

Where 23rd street veers southwest, it intersects the bicycle path. Where it intersects the bicycle path, there is a nice 'refresh' station with some seats, a water fountain, and trees providing shade. The bicycle path becomes concrete, like a sidewalk for the short stretch through this refresh station.

The graffiti is on the ground, the concrete portion of the bicycle path near the intersection of 23rd and the bicycle path, slightly west of the bikeway access from 23rd.

Eric - the crews can also access Issue ID 277510 from the same location. 277510 is on the retaining wall between the bikeway and the houses to the north. From the sidewalk graffiti, continue west ~20yds on the bikeway just before the underpass walls begin for the 22nd street underpass. The graffiti is north of the bikeway on the retaining wall.

This issue has not been remediated yet.

Hi Eric -

I'm curious how the development of this app has allowed city crews to access the locational information of these reports. I typically do not explain the location anywhere in the text, with the expectation the locational information of the report will be appended somehow to the work order. Please inform me how the locational information is used and what information the crews have access to so I can appropriately use this app to help solve community issues.

Cheers,
Steve

As I understand it, only the text is given to the crews that fix the issues. The crews don't have access to the website or the map. :-/

Howdy Eric -

How do the crews currently receive the text?

If this work order is generated from another city employee, it sounds like this information gap could be solved by requesting the city workers who generate the work order to include an address and description of the location per the map provided in the report. (on bicycle path, near Bristol ave and eastmoor park). Location information may be provided in each report. How do you recommend this data get communicated to the crews?

Steve

Yes, a city employee generates the work order that is given to the contractor. The city employee could research the address, but they don’t have the time. Some will argue it’s not their job. If you called in the request, we’d be told that without a good location (address, light pole number, etc.) to send the crew to, they won’t send the crew. I suspect having a good location is in the contract.

I think that since we want the issue fix, we should do what we can to fix the issue. If that is a simple as inverting the time to get a good address, that’s easier the dragging a power washer out there and fixing it ourselves.