Still nasty.

The Property Maintenance Division for the City of Richmond has received your complaint; however it appears that this request is a service that is handled by the Department of Public Works. We are closing this issue and for further information and processing, you may wish to contact them at (804) 646-6430. Thank you.

Then assign it to the right department, please. Don't just close it when the issue has not been resolved.

The Property Maintenance Division for the City of Richmond has received your complaint; however it appears that this request is a service that is handled by the Department of Public Works. We are closing this issue and for further information and processing, you may wish to contact them at (804) 646-6430. Thank you.