FayFixIt designou esta questão a The 1FAY Call Center

Thank you for using FayFixIt. We've found that Duke Energy of the Carolina's would be responsible for addressing this matter. I have forwarded your concerns to Customer Support. This will be addressed as soon as possible. We apologize for the prolonged delay and any inconvenience that this may have caused. For more information please feel free to contact Duke Energy Customer Care at 1-800-452-2777. Please use Reference #: 11O1L, when inquiring about this concern.

At this time, I am closing this service request. We appreciate your proactive approach to improving our community and making the City of Fayetteville a great place to live. Thank you for using Fay FixIt.

Based upon further advisement from a Duke Energy Utility Field Technician, the overgrown vines have since been trimmed. This was the end result of debris found to be wrapped around the pole light, growing into the wires. No further action is required at this time. If you have any additional questions or concerns, please feel free to contact Duke Energy Customer Care at 1-800-452-2777. Please use Reference #: 11O1L, when inquiring about this concern. Thank you for using Fay FixIt.