Dear DPU Customer:

Thank you for providing the information requested by the City of Richmond’s Department of Public Utilities.

It has taken longer than normal, but it appears as though the debris was picked up on 7/24/16.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Care Call Center

From: Carol Bowen [mailto:cjb2265@verizon.net]
Sent: Tuesday, July 19, 2016 9:13 AM
To: DPU - dpucustserv
Subject: Re: Storm Debris Phone:804-320-2265

The pile is still in front of the house, please update me on a pick up date.

Sent from my iPad

On Jun 23, 2016, at 9:37 AM, DPU - dpucustserv wrote:
Dear DPU Customer:

Thank you for contacting the City of Richmond’s Department of Public Utilities.

An order has been placed to have our workers come by to pick up the debris. The tracking number for your order is 2623250. Please allow 7-10 business days to complete.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Care Call Center.


From: Carol Bowen [mailto:cjb2265@verizon.net]
Sent: Wednesday, June 22, 2016 3:34 PM
To: DPU - dpucustserv
Cc: CityWebManager
Subject: Storm Debris Phone:804-320-2265

From: Carol Bowen
Email Address: cjb2265@verizon.net
Mail Address: 4100 Southampton Road
Richmond, VA 23235
Message:
Please put us on the scheduled for a truck to come to our road to pick up the debris piles. There is a pile almost in front of each house on the 4100 block of Southampton from the storm last week. Thank you