Thanks for your report to Richmond Government online. This matter has been submitted to our Dept. Of Public Works. We are working as quickly as possible to get this resolved. Please refer to CSR # 20021006079, when inquiring. Follow ups can also be conducted by dialing Richmond Customer Care at 804-646-7000. We appreciate your communication that helps us in “Building the Best Richmond” together. If issue is still in existence, please call 646-7000.