Dear Constituent,

Thank you for contacting the Mayor's Hotline about graffiti removal. Your service request, opened on 10/15/12 at 10:51 AM, is case number 101000492169.

Our Graffiti Busters unit will investigate your report. If the report is of graffiti on private property, we will contact the owner directly to secure a signed liability waiver. If you are the owner, please click on this link: http://www.cityofboston.gov/propertymanagement/pdfs/graffiti.pdf to download a waiver. Most removal requests are addressed within 30 days after the receipt of the waver.

Property owners should fill out the waiver and mail it to:
Property & Construction Management Department
Boston City Hall, Room 811
1 City Hall Plaza
Boston, MA 02201

Or fax to: 617-635-3284

If you have any questions about the case, please contact the Mayor's Hotline at (617) 635-4500. We are available 24 hours a day, seven days a week to answer any questions or handle any City service issues you may have.

You can also track the status of your request online by going to the following site: http://www.cityofboston.gov/mayor/24. Just enter the case number and the email you used to submit this request.

Sincerely,

Mayor's Hotline Staff
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