Thank you for contacting the City of Richmond's Division of Property Maintenance Code Enforcement with your complaint. Our Code Enforcement inspectors were making way on this case when an unfortunate turn of events transpired due to a recent migration of the departments primary operating systems. We regret to inform you that previous information pertaining to this case is no longer accessible at this time, therefore this See Click Fix ticket will be closed. If in deed the initial issue still persists, please do not hesitate to enter a subsequent complaint and we will enter it into our new system to be worked by the corresponding area inspector. It is our sincere intent to best serve you with an optimal level of customer service and we invite you to contact us directly at 804-646-6398 if you have further questions, comments, complaints and or concerns regarding this SCF ticket or other matters which can be resolved within the Code Enforcement Division. We appreciate your patience and understanding. Thank you ever so kindly.