Your concern(s) have been received and forwarded to the Department of Public Works (CRS#20020993227) was keyed in reference to the sidewalk and (CRS#-20020993228) was keyed in reference to the raised tree roots. You concern(s) was forwarded so that proper inspection and handling can take place accordingly. If you have any further questions, please feel free to contact customer care at 804-646-7000 and reference the CRS#'s. We appreciate your communication that helps us in “Building The Best Richmond” together.