Your concern has been received however this is an existing request already in our system. Your request was forwarded to the Department of Public Works/Urban Forestry Division so that proper inspection and handling can take place accordingly. The controlling reference number is CRS#-20020947003. Please use this new number when calling to inquire about the status. If you have any further questions, please feel free to contact customer care at 804-646-7000 and refer to the CRS #-. We appreciate your communication that helps us in “Building The Best Richmond” together.