Your concern has been received however this is an existing request already in our system. The controlling reference number is CRS#-20020980491. Please use this new number when calling to inquire about the status. Your request has been forwarded to the Department of Public Works so that proper inspection and handling can take place accordingly. If you have any further questions, please feel free to contact customer care at 804-646-7000. We appreciate your communication that helps us in “Building The Best Richmond” together.