Hỏi. Is the mailing address same as the affected address?
Đáp. Yes

Hỏi. Date of damage?
Đáp. 29 Tháng một, 2024 12:00

Hỏi. Do you have a Basement, Crawl Space or Utility Room?
Đáp. Basement

Hỏi. How is the Water backing up?
Đáp. Floor

Hỏi. What is the condition of the water?
Đáp. Clear

Hỏi. Is your basement still flooded?
Đáp. Yes

Hỏi. Has a plumber inspected this backup issue?
Đáp. No

Hỏi. How far did the plumber snake?
Đáp. n/a

Hỏi. Did the plumber inspect with a camera?
Đáp. No

Hỏi. If the plumber did inpsect with a camera, do you have a copy of the video?
Đáp. No

Hỏi. What did the plumber advise or inform the customer?
Đáp. n/a

Hỏi. Do any of your neighbors on your side of the street have water back up also?
Đáp. No

Hỏi. Do you or your neighbor have trees in the back yard?
Đáp. Yes

Hỏi. Do the gutter downspouts lay on the grass?
Đáp. No

Hỏi. Has the water service line to the house been replaced recently?
Đáp. No

Hỏi. Has the gas meter been moved outside recently?
Đáp. No

Hỏi. Is there a sprinkler system?
Đáp. No

Hỏi. Is this a recently purchased vacant property?
Đáp. No

Hỏi. Do you have a backwater valve installed?
Đáp. No

Hỏi. Do you have a sump pump installed?
Đáp. No

Hỏi. Has the Sewer Lateral Service line been repaired/replaced recently?
Đáp. No

Hỏi. Additional Information
Đáp. Crews are doing work; replacing service lines and water is entering basement. 1 foot of water in basement. Tech states he would let someone know.