Cambridge is using a direct application for reporting lights, rodents, potholes, icy sidewalk, etc. You can down load the app from the city's website: www.cambridgema.gov. You'll get an auto response letting you know the report was received and you'll see what the status is on your filed reports. some of the departments generate a case number others don;t. Electrical Department (for this street light out) won't. Minka