Q. Is the mailing address same as the affected address?
A. Yes

Q. Date of damage?
A. August 08, 2023 12:00

Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement

Q. How is the Water backing up?
A. Floor

Q. What is the condition of the water?
A. Dirty

Q. Is your basement still flooded?
A. No

Q. Has a plumber inspected this backup issue?
A. Yes

Q. How far did the plumber snake?
A. UNKNOWN

Q. Did the plumber inspect with a camera?
A. Unknown

Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No

Q. What did the plumber advise or inform the customer?
A. ADVISED TO CALL PLUMBER

Q. Do any of your neighbors on your side of the street have water back up also?
A. Unknown

Q. Do you or your neighbor have trees in the back yard?
A. Yes

Q. Do the gutter downspouts lay on the grass?
A. Yes

Q. Has the water service line to the house been replaced recently?
A. No

Q. Has the gas meter been moved outside recently?
A. No

Q. Is there a sprinkler system?
A. No

Q. Is this a recently purchased vacant property?
A. No

Q. Do you have a backwater valve installed?
A. No

Q. Do you have a sump pump installed?
A. No

Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No

Q. Additional Information
A. CUST STATES THAT HER SON SNAKED AND ADVISED THAT SHE NEEDS TO CONTACT A PLUMBER. CUST IS A 70 YR OLD STOKE VICTIM AND CANNOT GO INTO THE BASEMENT TO SEE IF IT S STILL FLOODED.