Hỏi. Is the mailing address same as the affected address?
Đáp. Yes

Hỏi. Date of damage?
Đáp. 08 Tháng tám, 2023 12:00

Hỏi. Do you have a Basement, Crawl Space or Utility Room?
Đáp. Basement

Hỏi. How is the Water backing up?
Đáp. Floor

Hỏi. What is the condition of the water?
Đáp. Dirty

Hỏi. Is your basement still flooded?
Đáp. No

Hỏi. Has a plumber inspected this backup issue?
Đáp. Yes

Hỏi. How far did the plumber snake?
Đáp. UNKNOWN

Hỏi. Did the plumber inspect with a camera?
Đáp. Unknown

Hỏi. If the plumber did inpsect with a camera, do you have a copy of the video?
Đáp. No

Hỏi. What did the plumber advise or inform the customer?
Đáp. ADVISED TO CALL PLUMBER

Hỏi. Do any of your neighbors on your side of the street have water back up also?
Đáp. Unknown

Hỏi. Do you or your neighbor have trees in the back yard?
Đáp. Yes

Hỏi. Do the gutter downspouts lay on the grass?
Đáp. Yes

Hỏi. Has the water service line to the house been replaced recently?
Đáp. No

Hỏi. Has the gas meter been moved outside recently?
Đáp. No

Hỏi. Is there a sprinkler system?
Đáp. No

Hỏi. Is this a recently purchased vacant property?
Đáp. No

Hỏi. Do you have a backwater valve installed?
Đáp. No

Hỏi. Do you have a sump pump installed?
Đáp. No

Hỏi. Has the Sewer Lateral Service line been repaired/replaced recently?
Đáp. No

Hỏi. Additional Information
Đáp. CUST STATES THAT HER SON SNAKED AND ADVISED THAT SHE NEEDS TO CONTACT A PLUMBER. CUST IS A 70 YR OLD STOKE VICTIM AND CANNOT GO INTO THE BASEMENT TO SEE IF IT S STILL FLOODED.