Description
I know there's work retrofitting SCF into CoR but the new "Categories" are probably a reflection of a sub-optimal approach. If you want SCF to feed directly into CoR departments, you should probably just list the departments and then allow for other categories when users don't know what department to use. Then you'll have a burden to train your users on how to optimize and normalize their category selection. For example, where do zoning problems go? Sign ordinance violations? homeless camps? greenway rapairs? You'll never categorize your audience's thoughts.
4 Commentaires
glenwoodian (Utilisateur inscrit)
ke4roh (Utilisateur inscrit)
S. West Raleigh Resident (Utilisateur inscrit)
Clos NICK (Membre officiel vérifié)
Dear Raleigh SeeClickFix User:
In an effort to improve the user experience of SeeClickFix and to ensure that public resources are used more efficiently, we are closing out the “Post to Neighbors” category in the Raleigh version of SeeClickFix effective xx/xx/2016. The “Post to Neighbors” category was developed by SeeClickFix as a means of promoting discussion, and was never intended by SeeClickFix to be used to report specific issues that need to be addressed by a municipality.
Raleigh has experienced challenges with misrouting of issues submitted to SeeClickFix by our users. At this time we are closing all issues previously submitted to the “Post to Neighbors” category and deactivating that category on the website; if your issue remains, please open a new issue utilizing the appropriate category.
Thanks for your patience and understanding as we transition to a more effective and efficient SeeClickFix experience for our users. Thanks for participating.