Thank you. This issue has been asigned to the City DPW Commissioner.

Stephanie Jarosz hat dieses Thema Ralph Snow zugeordnet

Discontinuing the use of SeeClickFix

IMPORTANT NOTICE TO ALL SEECLICKFIX USERS

In an effort to reinforce the City Manager's commitment to exceptional customer service, the City of Lowell is in the process of consolidating its citizen request systems in order to better service its constituents.
•The City of Lowell is in the process of eliminating all available SeeClickFix service request types by no later than 1/28/2015, by which time it will stop monitoring SeeClickFix.
•All current users of the SeeClickFix system are instructed to begin using the City's E-GovLink system to better assist you with your requests.
•The E-GovLink application is designed to manage Citizen Requests as follows:
◦Visitors may submit feedback/suggestions, request information, place service requests, or report possible code violations to the City of Lowell at your convenience.
◦A ticket number is assigned to each new Request, which allows you to check back at any time to view the current status of your Request. Submitting an email address with your Request will result in a confirmation email, and allow us to more easily contact you as necessary.
◦While it is not necessary to register in order to submit a Citizen Request, we encourage you to do so in order to login and easily track any Citizen Request(s) you submit; doing so also allows you to easily register for mailing lists, newsletters, and updates.

•The City's E-GovLink application may be easily accessed as follows:
◦The City of Lowell Citizen Request System page on the City's website

◦Directly, as a mobile users on smartphones or tablets, via the mobile page, which allows you to submit pictures along with your request.
◦Desktop computer users, may either use the mobile page above, or visit the E-GovLink application page directly.
•The City is working with E-GovLink to deliver a mobile application in the future, designed to provide citizens with other options for submitting citizen service requests.

Continuing forward, the City Manager's office will continue to review evolving technologies as they become available to deliver citizen services in pursuit of delivering exceptional customer service.

Please direct any comments, questions, or concerns to the Office of the City Manager, via 978-674-4000.

So in a effort to make things more convenient for people in the city to make their concerns heard u have moved to a more complex reporting system?

I agree completely with the comment by Lowell Paddy. The E-GovLink system is nowhere as simple and easy to use as the SeeClickFix site. As I understand it, the decision was made to return to the EgovLink because there were too many complainers on this system and they were already supporting the other one. But it is very cumbersome and has no google map feature to ID the location automatically.

I too like the map feature and the other system is harder to use but at least there is something for us to use. We just need to keep reporting these issues, I don't want to have to go back to making phone calls all the time because no one answers the phones it is always a recording!