J of Wayne, PA on Sept. 3, 2014
Satisfaction Rating1/5
This place throws up intentional roadblocks in an effort to delay Rx refills or new Rx's. They input wrong data from the doctor's Rx, request endless prior authorizations, always have an excuse (lies) to explain their delays, and do not care. They always seem to create an excuse to NOT serve you as the client in a fair, accurate, and timely manner. Rules seem to change arbitrarily even during a phone call versus what was said at the start of the call. I have spent hours trying to get them to act professionally and reasonably but this seems impossible with the people on the phones and the pharmacists who substitute arbitrary judgment not found in the rules for the good judgment of the prescribing physician. It's like dealing with the DMV staffed by people who were not good enough to work at the post office -- they are THAT bad. UnitedHealthcare, what are you doing to us by having these people in control of your mail order pharmacy??? Do you not care about YOUR reputation? When OptumRx screws up, that means UnitedHealthcare screws up. HELP!!!!