Q. Is there a tree nearby with roots that may be the cause?
A. YES

Q. Has anyone been hurt by it?
A. YES

Q. Please describe the precise location (e.g., next to the bus bench)
A. Next to tree

Q. ***PLEASE CHECK*** the LOCATION of your request, so we send the crew to the correct place. For mobile users, sometimes the GPS location is incorrect. *ALSO* To avoid delays, provide a detailed description of the issue. *PHOTOS* are helpful.
A. OK