Huntsville Utilities has received your service request and it will be reviewed by a crew for repair or replacement. Thank you for reporting this concern to us as we enhance the customer experience. No further action is required.
Thank You!
Your Huntsville Connect Customer Service Team - Huntsville Utilities
Thank you for reporting your service request to Huntsville Utilities. This street light was repaired 10/21/2014, and we are closing your request. If you need further assistance, please let us know.
Repaired? Well I'm not sure what they did to repair it, but it is still going off and on. I'm standing out on the street right now and it's going off and now it's back on. Oh and now it's off again.
Huntsville Utilities has received your service request and it will be reviewed by a crew for repair or replacement. Thank you for reporting this concern to us as we enhance the customer experience. No further action is required.
Thank You!
Your Huntsville Connect Customer Service Team - Huntsville Utilities
Thank you for reporting your service request to Huntsville Utilities. This street light was repaired on 10/29/2014, and we are closing your request. If you need further assistance, please let us know.
Oh interesting. So after reading that it had been repaired I got up and looked out the window just now and I said "oh good, awesome, they fixed it" because it was on. And JUST as I spoke the words, it flickered off again. I would say that the two crews that have been sent out and declared it repaired need to be reviewed for competency.
We apologize this issues is not resolved. Our crews have replaced teh lamp and photocell twice. We will have the Supervisor research this issue. Thank you for reporting this concern to us as we enhance the customer experience.
Thank You!
Your Huntsville Connect Customer Service Team - Huntsville Utilities
A big Thank You to Line Supervisor Kenneth Rogers, who on my door last night to explain that because they SCF app had logged the address erroneously through GPS they have been repairing the wrong streetlight. Although I had corrected the address and the first comment , apparently that did not get relayed to the utility crew. I apologize for the confusion and thank him for coming personally to check on the problem...very nice person; he represents HU well! After sitting on the street for about an hour to identify the broken streetlight, he questioned the neighbor to locate me and called over a crew to repair. ABOVE and beyond, and all of us on the street are very grateful!
Thank you for the positive feedback! The street light in questions was repaired,and we are closing your request. If you need further assistance, please let us know.
16 Comments
City of Huntsville (Verified Official)
Melissa (Registered User)
Acknowledged Huntsville Utilities Street Lights (Verified Official)
Huntsville Utilities has received your service request and it will be reviewed by a crew for repair or replacement. Thank you for reporting this concern to us as we enhance the customer experience. No further action is required.
Thank You!
Your Huntsville Connect Customer Service Team - Huntsville Utilities
Closed Huntsville Utilities Street Lights (Verified Official)
Thank you for reporting your service request to Huntsville Utilities. This street light was repaired 10/21/2014, and we are closing your request. If you need further assistance, please let us know.
Thank you!
Your Huntsville Connect Customer Service Team
Melissa (Registered User)
Melissa (Registered User)
Melissa (Registered User)
Melissa (Registered User)
Reopened Melissa (Registered User)
Acknowledged Huntsville Utilities Street Lights (Verified Official)
Huntsville Utilities has received your service request and it will be reviewed by a crew for repair or replacement. Thank you for reporting this concern to us as we enhance the customer experience. No further action is required.
Thank You!
Your Huntsville Connect Customer Service Team - Huntsville Utilities
Closed Huntsville Utilities Street Lights (Verified Official)
Thank you for reporting your service request to Huntsville Utilities. This street light was repaired on 10/29/2014, and we are closing your request. If you need further assistance, please let us know.
Thank you!
Your Huntsville Connect Customer Service Team
Melissa (Registered User)
Reopened Melissa (Registered User)
Acknowledged Huntsville Utilities Street Lights (Verified Official)
We apologize this issues is not resolved. Our crews have replaced teh lamp and photocell twice. We will have the Supervisor research this issue. Thank you for reporting this concern to us as we enhance the customer experience.
Thank You!
Your Huntsville Connect Customer Service Team - Huntsville Utilities
Melissa (Registered User)
Closed Huntsville Utilities Street Lights (Verified Official)
Thank you for the positive feedback! The street light in questions was repaired,and we are closing your request. If you need further assistance, please let us know.
Thank you!
Your Huntsville Connect Customer Service Team