说明

I am in wheel chair and I catch public transportation. Today, when I was trying to get on the bus, there was too much snow on the curb and the handicap access ramps on the curbs for the bus to be able to lower the handicap accessible ramp, for to be able to mount with my wheel chair. When the driver tried to lower the ramp, because of the snow, there was a gap of about an inch or so. This is very unsafe for me, as well as other citizens. Please address this immediately. My concern today was at the bus stop I was at; however, this is happening all over the city. There has to be a better and safer system, to protect all the city's citizens, in times of inclement weather.

Also, when it rains the water pulls at the end of the parking lot and drains into the bus stop. When the temperature is at freezing levels, this area turns into an ice rink. If I go over the curb to reach the bus, I can lose control of my wheel chair and slide directly into oncoming traffic.