Still not cleaned up as of 7/10/2011 (updated picture attached).

I sent a letter to Verizon about this on 7/11/2011. Verizon called me and left me a message on 7/19/2011 saying that they had opened a "DRC" ticket (whatever that means) regarding the graffiti. The message said there is a "24 to 48 hour turnaround time."

Yeah.

The attached picture, which was taken 7/26/2011, shows how much progress Verizon has made on this (none).

I wrote a letter to Verizon about this in July, and they even called me back and told me that they had a ticket open to take care of it. However, Verizon still hasn't taken action. The attached picture was taken 10/8/2011.

After Verizon failed to take action regarding my call and letter on this issue, I filed a complaint with the Virginia State Corporation Commission, which regulates Verizon in the Commonwealth of Virginia. The SCC expects Verizon to respond within ten days to customer complaints. Despite the fact that I provided the exact location of the defaced equipment to Verizon no less than three times (by phone in May, by letter in July, and in October via my complaint to the SCC), Verizon struggled to the very end: on October 30th and November 1st, Verizon personnel showed up at my house looking for the graffiti. The second time they found someone at home who was able to tell Verizon for the fourth time where the graffiti was located. Verizon repainted the cabinet that day. Thanks, Verizon! It only took you 161 days and a complaint to your state regulator to get you to clean up this issue.