The Forestry Division has been notified. They will be there as soon as possible.

Branch still hanging. Please make sure it has not been forgotten. Lots of fallen branches in the park strip need removal as well. Thanks.

Did National Grid remove the limbs from wires.

Thanks for checking Mary, they did. On Monday afternoon. My neighbor is convinced that they came because he called National Grid directly that morning, since National Grid told him that the City doesn't handle trees interfering with wires -- so my reporting on See Click Fix didn't matter. Can you confirm for me the best process for the future? When you acknowledged and said the Forestry Division was notified back on 10/17, would they then have notified National Grid? Are we better off calling National Grid or using See Click Fix? See Click Fix is a convenient one-stop shop for us, without having to know each number to call for specifics. Thank you for your efforts to get this resolved.

Thank you for reporting this issue to us. We are pleased to report back to you that this issue is now resolved.