Thank you for contacting us. Please ensure the contents are loose, leave it at the curb and I will notify the Tidewater Fibre supervisor. The supervisor will investigate and either make arrangements to have the cart emptied, or notify you if there is a reason we could not provide service. If you have any questions, please call us at 385-4650. Thank you, Pam CSR

Hi Pam. No one has come. Would you like to pick up Thursday with my regular schedule trash?

Hello, TFC said they came out on June 3, 2019 and the recycling cart was not out at 10:27am. Your next recycling day is this Thursday, June 13, 2019. Please have the cart out by 7:00am and I will send a reminder to the supervisor to be sure the cart is serviced. Thank you, Pam CSR

Hi Pam. VB Department of Housing & Neighborhood Preservation’s Code Enforcement states my trash receptacles must be removed from the curb with 24 hours of collection. You stated the TFC rep came to my address 4 days after collection. I waited until Sunday and they had not shown, so I removed the can from the street.

Hello, Yes, I think TFC was having truck issues that day and they were not able to come back until Monday. I have sent the check for service over to the supervisor to be sure your cart is serviced completely this Thursday. Thank you, Pam CSR

issue resolved

Thank you

You're welcome! Pam CSR