Dear Hartsville resident:

We have received your request to check the sewer cleanout on the City right-of-way of your property for any issue that may be causing sluggish sanitary services. We will first check to see if you have a clean-out access at the street and then proceed with inspection. If the problem is on the City side of the tap, we will clear any material causing a backup in the line. If the issue is on your side, the customer’s side of the tap, you will receive a phone call advising you of our findings. Please be sure a good phone number has been supplied in your correspondence with us..